It is a fine balance we all have to draw between risk management and client service. At Cash Stream Financial we are passionate about client service - exactly the same as you - and we also understand that there are times when client risk can be too much for certain lenders . As a result there are two ways in which we may be able to help you and your team directly:
- Portfolio Management/ Risk Management
You may have clients whose profile has changed and no longer fits within your portfolio. You may be feeling uncomfortable or you don't want to commit extensive management resources to keeping the client within the portfolio
- - maybe their financial position has worsened
- - maybe there are extensive ATO liabilities
- - maybe the profile of the client's security has changed - perhaps there may be elements of a contractual nature that make you feel a little uncomfortable
Whatever the reason because we have access to the whole market we have access to a depth of solution that may be more appropriate for your client which at the same time may give you a professional means of exiting a higher risk relationship. Whilst perhaps delivering the negative news of notice for a client you can give the client a positive way of resolving their problem - through the use of independent specialist advisers and brokers that will do everything in their power to sort the client's re-finance out, quickly and effectively.
If anyone can - Cash Stream can !
- Enhanced Customer and Introducer Service - future pipeline protection
You may have a new client referral that you know won't fit your portfolio. Its all about horses for courses.
- - maybe they are too small
- - maybe they are too big
- - maybe you don't feel comfortable with the financials
- - maybe you don't feel comfortable with the security
Whatever the reason because we are specialist working capital advisers and brokers who have access to the whole market, we are ideally placed for you to give your client a positive outcome to the negative message that you can't help. Your potential client (or their adviser) has come to you with a problem. By sending them away with another problem - you are potentially jeopardising future referrals and business. By giving a "soft" exit of a cross-referral to specialist working capital advisers mitigates the risk of damage to your relationship with the client or their adviser - by giving them a solution - not a problem. Equally, we always remember where a deal or referrer has been referred from and always seek to ensure those relationships are not undermined. Having spent many years broking in the UK we understand the importance of maintaining relationships and not "treading on the wrong toes".
If you have any further queries relating to the above, then please do not hesitate Tim Lea, CEO and founder of Cash Stream Financial :
- direct line (02) 8354 1462 or
- mobile 0415 556653 or
- email tim.lea@ cashstream.com.au
